Programme Manager

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Programme Manager, Digital

Customer Experience
Central London, London
£65,000 – £75,000 + bonus + benefits

This is a new role for a Programme Manager to join a global retailer and oversee a large portfolio of work on a customer experience programme.

Working in a tech hub in London, you will collaborate with a cross-functional team to deliver best-in-class customer experiences across web, mobile, VR/AR, tablet and retail.

To apply for this role, you should have Agile / SCRUM Programme Management experience overseeing large-scale and B2C digital programmes.

As a Digital Programme Manager, you will:
  • Manage a number of workstreams and teams to ensure the timely delivery on a global customer experience platform.
  • Collaborate with teams, including Product, Customer Experience, Development, Experience design, developing and delivering new user and customer experiences across the platform.
  • Be ultimately responsible for the budgets, briefs and schedules within your portfolio of work, supported by a PMO team.
  • Ensure stakeholders and leadership teams are aware of any issues or risks to the platform.
  • Act as the regional point of contact and leader on the programme of work.
To apply for this role, you should be able to show:
  • That you have experience working as a Digital Programme Manager on a B2C platform.
  • Experience across web, mobile, tablet and ideally AR/VR & retail.
  • Strong communication, leadership and influencing skills as well as a collaborative approach.
  • Agile / SCRUM experience alongside knowledge of JIRA.
  • That you have worked with senior stakeholder and C-Suite members in the past.
  • Knowledge of web apps, information systems, digital marketing solutions and social media platforms.
The Perks
  • A global environment with opportunities to travel 3-4 times per year.
  • 26 days holiday + bank holidays.
  • A competitive pension, private healthcare and dental.
  • A flexible working environment, with the ability to work remotely 1-2 days per week.
  • Perks at Work, cycle to work scheme, employee discount, gym membership.

Match Digital specialises in connecting talented individuals with businesses in the digital, tech, media and marcomms industries.

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