Product Manager

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Product Manager

£65,000 – £75,000 + 20% bonus + benefits
London 
Our client

Our client is a global strategic technology and payments partner. They deliver seamless personalised shopping experiences to over 29m international shoppers, who in turn generate €22.9bn revenue.

With 2,000 employees spread across 50 countries, they integrate with 300,000 point of sale systems in a number of luxury retailers and brands including Harrods, Selfridges, John Lewis, Liberty’s, Apple, Cartier, De Beers, Hermès, Rolex, Dior and Jimmy Choo.

Their products include tax-free shopping, smart data and intelligence, marketing and sales, POS technology and payment solutions.

The role

The Product Manager will be responsible for the delivery of a seamless and consistent customer experience across mobile products. This will include defining and executing a product vision, strategy, and roadmap across all (end-to-end) mobile products that are aligned both with customer and business needs.

Some of the responsibilities include
  • Work closely with commercial teams (including country MDs) to understand specific requirements and challenges.
  • Define the product vision and strategy across mobile products including mobile app, mobile web, and comms channels.
  • Propose proof-of-concepts and solutions derived from defined customer needs and business objectives.
  • Oversee analysis and research to identify optimisation and development opportunities that improve customer experience.
  • Ensure real-time decisioning logic and scheduled campaign flows are developed and maintained in accordance with product needs, ensuring a hyper-personalised customer experience.
  • Support with establishing an end-to-end digital customer experience.
  • Collaborate with the Technical Product Manager, tech, and design teams to build, prioritise and maintain product roadmaps.
  • Ensure thorough testing to ensure bugs are addressed in a timely manner.
  • Manage the go-to-market of new products and features – communicating these and subsequent benefits to commercial teams.
  • Provide updates on product performance and impact on commercial KPYs.
To apply, you should have
  • Worked as a Product Manager, overseeing sophisticated mobile (app and web) projects.
  • A strong analytical mindset and the ability to analyse and design complex workflows and processes.
  • Strong data knowledge – including awareness of real-time decisioning and marketing automation to build a hyper-personalised customer experience.
  • Expert-level organisation, problem-solving, communication presentation skills.
The perks include
  • 25 days holiday + bank holidays.
  • An extra day off for moving to a new house; 2 days off for your wedding; 3 days off for charity / community days.
  • Private healthcare and medical cashback plan.
  • Perkbox
  • Competitive pension plan.
  • Virgin gym membership.

Match Digital specialises in connecting talented individuals with businesses in the digital, tech, media and marcomms industries.

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