Patient Insight & Engagement Lead

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Patient Insight & Engagement Lead, Clinical Solutions

£100,000 – £120,000 + 10% bonus + benefits


Our client

Off the back of a very successful 2020, we’re continuing to search for exceptional talent to join an integrated healthcare marketing and communications agency.

With data at their core – driven by their 150-strong global team of Data Scientists, Analysts and Researchers – their clients benefit from the latest advances in artificial intelligence and machine learning.

The London office is 200-strong and is one of 18 offices located in major healthcare hubs around the world. They are a friendly and social bunch with an entrepreneurial spirit, working with 24 of the top 25 pharma brands including Roche, Bayer and GSK as well a number of biotech, medical devices and tech startups.

Their mission is to make the world a healthier place through effective healthcare marketing and communications. In order to fulfil this, they cultivate a diverse culture that is reflective of the world around us.

The role

We’re looking for a Patient Insights & Engagement Lead to join the Clinical Solutions team, bringing a combination of strategy and hands-on experience to incorporate the patient or participant perspective into drug development.

The responsibilities
  • Develop and implement strategies and solutions that incorporate patient, caregiver and HCP insights into client drug development and clinical trial needs, enabling successful patient recruitment and retention.
  • Function as the SME in the engagement with patients and caregivers across multiple methodologies, including global knowledge on patient sources, privacy, regulations and codes of engagement.
  • Work directly with clients, demonstrating the ability to craft patient engagement strategies and design insights programs.
  • Contribute to new business and client opportunities, including RFIs / RFPs and pitch presentations.
  • Set and work to a framework of project design, data collection, analysis, management, and interpretation of participant needs and experiences.
  • Identify solution providers that can formulate the supplier partner model, bringing your strong commercial and vendor management experience to the role.
  • Develop scalable business process and documentation to enable the incorporation of patient, caregiver and HCP input into client needs.
  • Partner with the Patient Advocacy Relationship team to plan Patient Advocacy Group strategies in drug development and clinical trial projects.
  • Support with the growth of the Clinical Solutions business unit through the incorporation of the patient voice as a red thread throughout all offerings.
  • Function as the SME for the input and design of patient-centric solutions for corporate offerings.
  • Build and maintain relationships across other areas of the business, serving as a patient-centric thought leader.
As Patient Insight & Engagement Lead, you should have:
  • A career focused on incorporating patient solutions into drug development.
  • Experience in patient engagement, partnership or insights roles with experience interacting and representing patients in a project or business setting for the CRO, biotech / pharma, solution provider or agency setting.
  • The ability to demonstrate application of compliance and regulations, methodologies and consultative solution development with client facing experience.
  • A knack for turning insights into action within drug development and clinical trials.
  • Been a or member to memberships such as the Patient-Focused Drug Development.
  • Qualitative research experience (bonus).
The perks
  • 25 days holiday + bank holidays + an extra 4 days off at Christmas.
  • Private healthcare and private dental insurance.
  • Competitive pension plan (6%), income protection, life assurance.
  • Health cash plan, wellness allowance and mental wellbeing programme.
  • The opportunity to take a paid sabbatical after 5 years of service.
  • Cycle to work scheme and a remote GP service.
  • Wellness and education programmes.
  • Ongoing training and development.

Match Digital specialises in connecting talented individuals with businesses in the digital, tech, media and marcomms industries.

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