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Delivery & Operations Director

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Delivery & Operations Director

Digital Agency
Central London, London 
£80,000 – £90,000 + benefits

Following a number of recent acquisitions, one of the UK’s top digital agencies is hiring for a Delivery & Operations Director with strong process improvement and implementation experience.

In this role, you will oversee both Digital and Creative Delivery teams across Europe, working closely with leadership teams to ensure a joined-up approach to Digital and Creative Delivery as well as accessibility across the agency network.

To apply for this role, you should have experience working in a senior Delivery & Ops role in an agency environment.

The Delivery & Operations Director will: 
  • Oversee both Digital & Creative Delivery teams in London, building and deploying processes that align with the business plan.
  • Communicate these processes throughout the agency network, ensuring consistent staff training.
  • Collaborate with the leadership team, ensuring that client needs are met, the delivery team is accessible, and quality and profitability standards are defined and adhered to.
  • Support on recruitment, training & development and staff retention.
You should have:
  • Proven experience creating and implementing workflow and processes in an agency environment.
  • Experience leading teams at Delivery / Ops Director level.
  • Strong digital experience including knowledge of website development.
  • Managed international (co-located) teams in the past.
  • Experience working with clients.

Match Digital specialises in connecting talented individuals with businesses in the digital, tech, media and marcomms industries.

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