Delivery & Operations Director
Central London, London
£80,000 – £90,000 + benefits
Following a number of recent acquisitions, one of the UK’s top digital agencies is hiring for a Delivery & Operations Director with strong process improvement and implementation experience.
In this role, you will oversee both Digital and Creative Delivery teams across Europe, working closely with leadership teams to ensure a joined-up approach to Digital and Creative Delivery as well as accessibility across the agency network.
To apply for this role, you should have experience working in a senior Delivery & Ops role in an agency environment.
The Delivery & Operations Director will:
- Oversee both Digital & Creative Delivery teams in London, building and deploying processes that align with the business plan.
- Communicate these processes throughout the agency network, ensuring consistent staff training.
- Collaborate with the leadership team, ensuring that client needs are met, the delivery team is accessible, and quality and profitability standards are defined and adhered to.
- Support on recruitment, training & development and staff retention.
You should have:
- Proven experience creating and implementing workflow and processes in an agency environment.
- Experience leading teams at Delivery / Ops Director level.
- Strong digital experience including knowledge of website development.
- Managed international (co-located) teams in the past.
- Experience working with clients.
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